Legal
Privacy Policy
eCompliance is committed to protecting personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our website and compliance advisory services.
Who We Are
In this policy, "eCompliance", "we", "our", and "us" refer to eCompliance (ABN: 70 404 087 393). We provide compliance implementation, internal audit, audit support, and managed compliance services.
What Information We Collect
Depending on your interaction with us, we may collect:
- Identity and contact details, such as your name, email address, phone number, and company.
- Engagement information, such as service requests, meeting notes, and support communications.
- Technical information, such as browser type, pages visited, referral source, and device identifiers.
- Marketing preferences and communication opt-in or opt-out choices.
How We Collect Information
We collect personal information when you:
- Submit a website form or contact us by email or phone.
- Engage us to provide services or request a proposal.
- Interact with our website through analytics and cookie technologies.
- Provide information during meetings, workshops, or project delivery.
Why We Use Personal Information
We use personal information to:
- Respond to enquiries and deliver services.
- Manage client relationships, contracts, billing, and administration.
- Improve our website, content, and service quality.
- Send relevant service updates or thought leadership where permitted by law.
- Comply with legal, regulatory, and professional obligations.
Disclosure to Third Parties
We may disclose information to trusted service providers that help us operate our business, including cloud hosting, analytics, customer communication, legal, and accounting providers. We may also disclose information where required by law.
Cross-Border Data Handling
Some providers we use may process or store personal information outside Australia. Where this occurs, we take reasonable steps to ensure handling is consistent with applicable privacy obligations.
Cookies and Analytics
Our website may use cookies and similar tools to understand usage and improve performance. You can control cookie settings through your browser. Disabling some cookies may affect website functionality.
Storage and Security
We apply administrative, technical, and physical safeguards designed to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Retention
We retain personal information only for as long as required for legitimate business or legal purposes. When no longer required, information is deleted or de-identified where practical.
Your Rights
You can request to:
- Access personal information we hold about you.
- Correct information that is inaccurate, incomplete, or outdated.
- Opt out of direct marketing communications.
- Raise a privacy concern or complaint with us.
Contact Us
For privacy enquiries or complaints, contact us at hello@eCompliance.au or call 1300 260 332.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.